Frequently Asked Questions
We offer free shipping options for US consumers, if you are outside the US you will need to pay additional shipping charges.
Please confirm your shipping address before placing your order to avoid paying extra charges.
For more details, please refer to our shipping page.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Here’s the list:
United States, United Kingdom, Canada, European Union(Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Austria, Belgium, Denmark and Sweden)
Of course! We ship all orders in boring brown boxes or plain envelopes so that the only person getting excited about your delivery is you.
Lots! We have payment options to suit all online shoppers.
You can pay by debit or debit card - we accept Visa, MasterCard and American Express
You can also pay via Shop Pay, Apple Pay, PayPal and Google Pay.
Yes, it is safe to shop at Sexy Vibe Toy with your credit or debit card, or via Amazon Pay, PayPal, Shop Pay or other payment providers. Payment providers may differ depending on your location.
We promise to keep your name, address, credit card details and any other information you give us secure.
Our secure server scrambles your personal information, including credit or debit card number, name and address, before it is sent over the Internet.
Your details are scrambled using 2048-bit Secure Sockets Layer (SSL) encryption.
Your card details are presented directly to our bank for clearance.
When you click the 'Go to secure checkout' button, you enter the secure section of the site.
Please note that once an order has been placed, we are unable to accommodate any changes or cancellations. However, you can easily return the item to us. Visit our order returns page.
Thank you for your understanding.
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